Tam Coc Garden Resort

Policies

► Check-in/Check-out

• Check - in time: 14:00
• Check-out time: 12:00
• Reception open until: 22:00

Early check- in and late check-out are subject to room availability. 50% of the room rate will be charged if the customer checks out from 2 p.m to 6 p.m while 100% of the room rate will be charged if the customer checks out after 6 p.m.

► Children and Extra Beds

• Accommodation is free of charge for 01 child less than 12 years, sharing parents' room and using existing bedding (Double King size or Double Queen size bed). Breakfast is free charge for children under 06 years old and 12 USD charge for children above 06 years old.Maximum occupancy is 03 adults per room or 02 adults with 02 children under 12 years old.
• Children from and above 12 years old are considered as adults.
• Maximum occupancy is 01 adult or 01 child per single bed.
• Baby cot for infant less than 2 years old is free of charge.

► Cancellation

• Cancellation by Customer

In all events except those designated as natural disasters, the customer must pay the following penalty equal to:

• 50% of the total payment will be made if cancellation is made 14 to 8 days prior to the estimated arrival date stated in the booking confirmation
• 100% of the total payment if cancellation is made less than 7 days prior to the estimated arrival date stated in the booking confirmation and in case of no show.

*This policy does not apply to promotional price and in peak periods.

• Cancellation by the Resort

The resort reserves the right to cancel reservation in following cases:

In the event of force majeure such as natural disaster or unexpected situation that threatens the customer’s life and health, the resort is liable to reimburse the full amount the customer had paid