• Opening Hours: 8.30 am - 5.30 pm
  • No. 349 Hoang Hoa Tham Str, Ba Dinh Dist, Hanoi, Vietnam
Vietnam Tours for Indian

Terms and conditions

Please kindly read these terms and conditions carefully!

First, this agreement is a combination of the terms and conditions for Vietnamtravels.in and affiliate companies to provide services for the Users who intend to purchase or inquire about any products or services of Vietnamtravels.in which includes the offices, sales staff, promotional campaigns, advertising, the telephone switchboard...

Once the Users use the services of Vietnamtravels.in (booking online or signing our booking form when making a reservation over the phone or by email), you’ll be deemed to have read, fully understood, and accepted the absolute terms and conditions of this agreement on behalf of all persons in the party. Remember that all rights and obligations of users and/or of Vietnamtravels.in for any services provided by Vietnamtravels.in will be limited in the scope of this agreement. From time to time, these Terms and Conditions are subject to change and it is your responsibility to check these terms and conditions whenever accessing or using this site.

Changes in booking

In case you want to change your booking (the number of rooms, itineraries, airline tickets, hotels…), please inform Vietnamtravels.in so we can proactively make procedures to change services for you.

Insurance

If you are a foreign tourist, you’ll be responsible for buying your insurance before you travel and ensuring that the insurance scheme provides you with the requisite level of coverage.

If there are any complaints or disputes with regard to insurance benefits, the Users will liaise directly with the insurance company and Vietnamtravels.in shall not give any undertaking, whether express or implied, as to accept the requirements of insurance companies.

Complaints and claims

If you feel unsatisfied with any service Vietnamtravels.in has provided, you can inform your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

If the Users wish to make a complaint in relation to a holiday, they should inform the Company’s representative at the location where the complaint arises, thereby giving the Company a reasonable opportunity to rectify matters.

In case of a claim for compensation, the Users must notify the Company in writing by email, regular mail, or fax not later than 15 days after his return to the port of departure. And Vietnamtravels.in will not be liable for any claims received after this period. Besides, the letter of claim must be attached to the relevant receipts and substantiating evidence.

Communications

If you have any questions simply contact Vietnamtravels.in via the web form from Vietnamtravels.in, email, or phone. In case you fail to receive any reply from Vietnamtravels.in in regard to your tour status within 24 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Vietnamtravels.in customer service center at email info@asialinkstravel.com or phone at (+84) 987 975 514 immediately to ensure that we are able to deal with your inquiry in accordance with the terms of our Terms and Conditions.

Liability and responsibility

From Vietnamtravels.in:

We will not be responsible for any loss, injury, damage to person or property as well as the theft sustained by passengers.

Vietnamtravels.in is also not responsible for a client's failure to comply with customs regulations as well as the failure to perform the contract or the improper performance of the Contract.

Our company shall not be liable for any injury, loss, or damage, alteration of itineraries, or cancellation in part or in full, caused by climatic conditions, breakdown of machinery or equipment, sea fire, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control.

We shall not be responsible for any negligent, fraudulent, or omissions, of any equipment operated by those suppliers or any other party not directly owned or controlled by us.

We will not be responsible for screening, censoring, or controlling the transaction, including confirming whether the transaction is legal and valid under the law of the jurisdiction where customers live.

Vietnamtravels.in is liable for a full refund of the money received from the client in case of cancellation of any tour before the commencement of the tour.

We are responsible only for the transactions performed by users through our website.

From the customers:

Before the trip, the Users are obliged to check their travel documentation to ensure that all of the information is correct and if there are any errors or omissions, the Users should notify Vietnamtravels.in immediately.

You must also ensure that their travel documentation is in order (passport, visa…).

In case the Users don’t arrive on the agreed date for the Tour, we are entitled to treat the Tour as having been canceled by the customers.

The Users agrees to abide by instructions given by the Company crew and agrees to indemnify the Company against any loss or injury suffered as a result of failing to comply with Crew instructions.

The Users agree also to conduct themselves properly so as not to cause disturbance or offense to other holidaymakers.

You also are responsible for preserving accommodation and in case of damage, agree to pay the owner for the cost of repair or replacement of same.

The customers must bear the additional expenses incurred due to delays, accidents, natural disasters, political actions, and unrest.

You’ll also ensure compliance with all applicable laws and regulations on the use of services related to the competence of each transaction.

Modification or Discontinuance of service

Vietnamtravels.in is obliged to curtail, alter, extend, or cancel a Tour, the Consumer shall not be at liberty to maintain a claim for compensation due to alteration, curtailment, extension, or cancellation because of the following reasons: natural disasters, adverse weather conditions, fire or other destruction of any craft or vehicle, destruction or damage to holiday accommodation, riots, civil commotion, exercise of legislative or government action, military or other authority, industrial action, strikes, requisition of equipment, shortage of fuel, mechanical breakdown, ....

For the clients who behave illegally or objectionably toward its employees and agents, our Company reserves the right to modify or discontinue service. In that, the behavior that is obscene, racially offensive, or of a sexual nature is considered offensive.

Payment and deposit for booking the tour, and cruise of Vietnamtravels.in

To complete the service booking process, please deposit Vietnamtravels.in to keep the service for your group (usually the deposit is 20% - 30% of the contract value). Afterward, you’ll pay the remaining amount of money upon arrival.

Our company provides you with 3 methods of payment: cash, bank transfer, or card

  • For cash payment: We’ll meet you at your hotels or workplace to collect money. When paying by this method, you will receive a receipt, a program certified by Vietnamtravels.in.
  • For bank transfer: In this case, we will send you the information of the designated account (note: The transfer fee will be paid by you). When paying by this form, please provide us with your email to Vietnamtravels.in to receive the receipt, the program with red stamp (Scand version) via Email.
  • For card: Kindly make deposit/payment via our secured online payment system which protected by SSL Protocol. Your card information will not be stored at our system. We accept Credit Card, Visa Card, Master Card and JCB card.
    To be noted that, when you pay by Credit Card, the service providers would charge from 3% - 3.85% of processing fee for Visa, Master, JCB Card.

Cancellations and refunds

Should you need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing sent to us via fax or email. The following cancellation charges will be applied:
More than 45 days prior to departure: FREE cancellation
From 30 - 45 days prior to departure: Deposit is non-refundable
29 - 15 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees
14 - 8 days prior to departure: 80% on total charged
7 - 0 days prior to departure: 100% on total charged
No-Show: 100% on total charged
Note: Insurance premiums and amendment charges are not refundable in the event of cancellation.

Refund of Unused Services: we don’t refund or exchange in respect of sightseeing tours, accommodation, meals, transport, or any other services that are included in the tour package but not used by passengers.

Gallery of Our Indian Guests' Memorable Trips
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages
Customers Experience Vietnam Tour Packages